We’re looking for
exceptional talent

About us

Welcome to Zest. We’re a technology company operating at the forefront of the employee benefits industry. By offering best in class data tools, an accessible platform and targeted communications, Zest provides value to employers and employees alike, ensuring that the right benefits reach the right employee in a way that works for them.

We’re more than just a benefits platform – we’re a diverse and inclusive community of passionate individuals dedicated to reshaping employee engagement. At Zest, every team member is valued and respected, contributing to our vibrant company culture where every voice matters. Our goal is to create a workplace where employee experience is prioritised over perks and our staff is supported in delivering our innovative technology to lead a new era of employee engagement.

Join our award winning team as we pioneer the “technology of benefits,” partnering with employers to craft personalised benefits packages that resonate with the diverse needs of their workforce. At Zest, you’ll find a team that cares about your growth and well-being as much as you do, because we understand that engaged employees are the heartbeat of our success.

About the job

The Client Services Consultant provides helpdesk and administration support on all areas of flexible benefits to a portfolio of external clients and reaches payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.

This role is a fantastic springboard for your career within our company. As a key part of the team, you’ll gain valuable exposure to different areas of the business, develop a deep understanding of our operations and build relationships with stakeholders across departments. If you’re looking for a role that offers challenge, growth and opportunity, this is the perfect place to start.

Key responsibilities

• Working alone or as part of a team to assist clients within a helpdesk environment
• Responding to customer enquiries by phone and email within SLAs
• Successfully handling and resolving customer queries, problems and complaints
• Building relationships with key clients and internal employees
• Explore and document detailed requirements, maintaining client user manuals and documents as their requirements change
• Identify and escalate priority issues to technical support and line manager
• Import of weekly/monthly HR files and running of data processes
• Export/Check/Send monthly Provider and Payroll files to strict deadlines
• Gather statistics to analyse the volume and common themes of queries coming into the helpdesk
• Support the activities of other team members when required and contribute widely to the success of the Delivery Teams
• Testing configuration changes, assessing administration impacts
• Responsibly handle, classify, and manage all information, whether internal or received from external parties
• Maintain awareness of and comply with all legal requirements and company policies, including those relating to information security and data protection.

Ideally you’ll possess the following experience and skills

• Educated to A Level standard or higher
• Demonstrable experience in a client-facing role
• Excellent communication skills, both written and verbal, with the ability to speak confidently with clients
• A self-starter, with an aptitude for learning and keen to progress
• Excellent time management skills and an ability to prioritise and multi-task
• Strong organisational skills and attention to detail
• A good understanding of mathematical principles and a logical and analytical mindset with an interest in problem solving and resolution
• Proficiency in MS Office Applications
• A critical thinker, to always be looking to improve both individually and as a team.

Additional Information:

Salary of £24,000 with a comprehensive range of flexible benefits

Normal Working Hours 37.5 per week

Location: Kings Court, Leatherhead, Surrey KT22 7SL

Hybrid role with office/home working split