Person reviewing a chart on their mobile phone

Weil, Gotshal & Manges (London) LLP

Established in 1996
A leader in the U.K legal market
The largest of the European offices

Introduction

Thanks to Zest’s platform, Weil, Gotshal & Manges (London) LLP have been able to improve engagement with their employee benefits platform and have all the insights they need to make informed decisions based on current trends.

Recently we sat down with Leigh Wraith, Compensation, Benefits & Wellbeing Specialist for Weil, Gotshal & Manges (London) LLP, to discuss what it was like implementing with the Technology of Benefits, and what their favourite feature of the technology is.

You can discover more about our customers here.

What do you like about Zest?

‘I love how intuitive it is. There are a few things that perhaps you can get frustrated with, such as adding random pieces to people’s benefits, whereas with Zest, there’s always a logic and a reason behind why you’re adding something in which is really nice, and it’s really healthy. It keeps me, as a benefits person, thinking ‘have I added it in correctly? Or does it need to be added in a different way?’, which I find really helpful.

And for our employees, they love how easy it is to navigate, how swish it looks and when they open it up, it makes sense to them. Other systems I’ve used, people open it up and just don’t get it, so it definitely helps.’

Have you seen engagement levels rise? (with Zest)

‘Yes. Definitely, I love it!’

Do you use the insights to help with that?

‘I do use the insights, and I also keep a tracker just comparing everything month by month, year by year to see how it was this time of year as well.

The Insights Module has been really interesting to see when people are logging in, how often they’re logging in and how many users log in for the first time, and then to highlight the ongoing trends that you have in there. So it is really great to see.’

How easy was Zest to implement and was it easy to administer?

‘The implementation process was fairly straightforward, but I think a lot of that had to do with the implementation manager. We were spoiled a little bit by you guys which was great.

Again, when you’re looking at all the implementation, we have given Zest some really weird, wonderful and crazy pension rules and nothing’s been too difficult.

Zest have been able to take it away, think about it, work on it, implement it and test it. If it’s not quite right, Zest take it back to the drawing board and try again, which is fantastic. It’s great to see, because Pensions are only really ever going to get more and more complicated as things go by, so it’s great that Zest are able to take all that on board and run with it and allow us to process all of that through the platform.

From having a hand where people have their Pensions done manually, which is amazing, and that speaks volumes to how easy the implementation process is.

When it comes to the administration, we’ve had a few hiccups, but I think that’s more so on the user end. Some people block the email address and the replies from Zest which doesn’t help when you’re trying to get them to sign up with the invitation code, but other than that, getting people registered and engaged with the platform is so easy and straightforward. Actually, when employees come to the benefits induction meetings now, I only really have the odd person or two who say they have not logged in before.’

Any feedback on the customer service that you have from Zest?

‘I love the whole team at Zest. I can ask a question and I know I’m not going to get a non response like I’ve had with other vendors, or I’m going to have to wait two to three weeks for a response and that’s great.

I love it so much because I think about the team, the helpdesk at Zest. If somebody doesn’t know they’re not afraid to tell me I don’t know the answer, but I’ve raised it up higher.

I come to Zest all the time with ideas and they’re always written down with a ‘we’ll see what we can do with that’ which is amazing.’

And would you recommend Zest?

‘Absolutely. It’s been one of the easiest platforms I’ve used in terms of if you have a complicated logic and benefit, getting that to work right and work well.

With Zest, you’re more than just a number. We’re treated as people and as customers, and that’s so refreshing to see because with other vendors, they’re growing so big they just care about the numbers, hitting their metrics, and don’t really care about the people behind the scenes.’

If there was one thing you would shout about Zest, what would it be?

‘The people!’